OIT Home Technology Support CenterPersonal Computer Repair Services
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Email

tsc@mail.wvu.edu

Service

Evansdale Campus
Brooke Tower
Room G49 (just off the elevator)
Hours: M-F, 8:15 a.m.-4:45 p.m.
Phone: 304-293-6201, Option 2

Purchasing

WVU Bookstore Downtown Campus
PO Box 6357
Morgantown, WV 26506
Hours: M-F, 8:30 a.m.-4:45 p.m.
Phone: 304-293-4687 or 304-293-0777
Fax: 304-293-4688
Call for special appointments

Personal Computer Repair Services

The Technology Support Center offers both carry-in and onsite personal computer repair services for students, faculty, and staff . Repairs are made by the TSC staff as well as contracted vendors. Repairs on products recommended by the TSC receive priority attention. The equipment must be presented to the TSC or its representative by the owner of the equipment.

Flat Rate Services For Common Tasks

Diagnostic & Repair Services Price

Diagnostic Fee

The TSC will diagnose your computer to determine the cause of crashes, lockups, unusual slowness, network problems, etc. Once the problem is discovered, we will advise you on the best way to resolve it.

 $40
Insurance Estimate $40

Defective Hard Drive Options

 
  • Replace hard drive & re-install operating system (Dell warranty)
 FREE
  • Replace hard drive & re-install operating system (non-Dell warranty)
 $60
  • Replace hard drive & re-install operating system (no warranty)
 $60 +parts
Add-on services for defective hard drives:  
  • Re-install applications
 + $40
  • Data migration (does NOT include virus/spyware removal)
 + $60
  • Data migration with virus/spyware removal
 + $160

Important: depending on the severity of the hard drive failure, some or all files stored on the hard drive may be unrecoverable. The TSC makes no guarantee, express or implied, that we can migrate all files from the failed hard drive to the new hard drive.

Note: Customer must provide the software media and a valid license for the operating system and/or any applications to be re-installed.

  
Other Defective Hardware Options  
  • Replace under Dell warranty
 FREE
  • Replace under non-Dell warranty
 $40
  • Replace (no warranty)
 $40 + parts

Virus/Spyware Removal Options

  
  • Erase hard drive & re-install operating system
 $60
  • Erase hard drive, re-install operating system & re-install applications
 $100
  • Remove viruses/spyware
 $160

Important: Erasing the hard drive destroys all data! If you do not want to lose your data, select the "Remove viruses/spyware" option.

Note: Customer must provide the software media and a valid license for the operating system and/or any applications to be re-installed.

  
Installation & Upgrade Services Price

Setup a New Computer (in residence halls)

The TSC will set up and configure your computer. The service includes installation and configuration of Symantec AntiVirus, as well as installation of critical updates for your operating system.

 $100

Setup a New Computer (off-campus - within 2 blocks)

The TSC will set up and configure your computer. The service includes installation and configuration of Symantec AntiVirus, as well as installation of critical updates for your operating system.

 $180
Install a Software Title/Suite
Customer must provide the software media and a valid license.		 $40
Install an Operating System (Microsoft Windows and Mac OS X only)
Customer must provide the software media and a valid license.		 $60
Install Hardware (extra hard drive, DVD drive, video adapter, etc.) $40 + parts
Surcharges Price
Faculty/Staff Surcharge + $15
On-site Surcharge (Residence Halls) + $50
On-site Surcharge (Off-campus within 2 blocks) + $80

Items not covered by a Flat-Rate fee are based on quarter hour increments with a minimum of half an hour required. The hourly labor rate is $64 per hour.

Data Protection

Repair staff will take every precaution possible to assure your items and data are protected. While we have your belongings (data, programs or software), we will protect same from theft, malicious damage and accidental damage. In addition, your data is your data and will not be viewed other than necessary to effect repairs or upgrades that you request.

We strongly recommend that you back up all of your applications and data prior to requesting a repair. Despite our best efforts, accidents can -- and do -- happen. If you do not know how to make backups, contact the TSC for assistance.

You will be asked to sign a waiver releasing the TSC from responsibility for data damage. We will not work on customer's property without this release.

Receipts

Our customers receive a receipt any time the TSC accepts an item for upgrade or repair. You must present this receipt in order to get your goods back. Staff are specifically instructed to obtain a receipt before releasing goods.

Service Charges

All services are subject to a $35 diagnostic fee.
  • Computer Repairs:
    Work is performed between the hours of 8:15 a.m. and 4:45 p.m. Monday through Friday.

  • Warranties:
    The TSC provides assistance with warranties from computer manufacturers
 

Updated October 23, 2007