Support Links
For all areas of support, the main point of contact is the OIT Service Desk. Please call 304-293-4444 or email oithelp@mail.wvu.edu to log your support problem. If you have a question that can be answered from information posted on our site, please review our different support sections.
Users
- Service Desk
- Technology Support Center(TSC)
- SharePoint
- Software & Downloads
- Documentation
- Logins:
- Mobile Devices
- Technology Resources
- Web Hosting
- Wireless Access
Instruction
- iDesign
Online course development, podcast support, graphic design, etc. - OIT Training Workshops
Free training workshops for students, faculty and staff on a wide variety of topics. - Classroom Technology (CTec)
High Tech classrooms offering mutlimedia capabilities. - Computer Labs
Computer labs open to students, faculty and staff on both campuses. - ETD Support
- Student Evaluation of Instruction (SEI)
- Test Scanning
- WVU eCampus
Project Management
Support for issues related to IT projects on (and sometimes off) campus.
Systems & Networks
Communications Support
Support for anything related to communications equipment and access to the Internet (including wireless) or internal wiring.
- LAN Services
Manages MyID, GroupWise, shared drives, access to internal networks. - Telecommunications Support
Manages telephone systems, IT Bill, and Voice Mail. - Network Operations Support manages access to the network internally and externally (eg. the Internet). Also manages the wireless networks.
Systems
Support related to servers, databases, major systems, developers