Support Links

For all areas of support, the main point of contact is the OIT Service Desk. Please call 304-293-4444 or email oithelp@mail.wvu.edu to log your support problem. If you have a question that can be answered from information posted on our site, please review our different support sections.

Users

• Service Desk
• Technology Support Center(TSC)
  • Personal Computer Repair Services
  • Institutional Computer Repair Services
• SharePoint
• Software & Downloads
  • Software Licensing (SLIC)
• Documentation
• Email
• Logins:
  • MyID
  • CentralID
• Mobile Devices
• Technology Resources
• Web Hosting
• Wireless Access

Instruction

• iDesign
  Online course development, podcast support, graphic design, etc.
• OIT Training Workshops
  Free training workshops for students, faculty and staff on a wide variety of topics.
• Classroom Technology (CTec)
  High Tech classrooms offering mutlimedia capabilities.
• Computer Labs
  Computer labs open to students, faculty and staff on both campuses.
• ETD Support
• Student Evaluation of Instruction (SEI)
• Test Scanning
• WVU eCampus

Project Management

Support for issues related to IT projects on (and sometimes off) campus.

• IT Governance Committees
• Project Management Office (PMO)

Systems & Networks

Communications Support

Support for anything related to communications equipment and access to the Internet (including wireless) or internal wiring.

• LAN Services
  Manages MyID, GroupWise, shared drives, access to internal networks.
• Telecommunications Support
  Manages telephone systems, IT Bill, and Voice Mail.
• Network Operations Support manages access to the network internally and externally (eg. the Internet). Also manages the wireless networks.

Systems

Support related to servers, databases, major systems, developers

• eCampus Administrators
• Enterprise Systems Development
• Database Administration
• Student Systems Management
• Systems Administration Support