Troubleshooting Hints

It is surprising how often simple corrections are overlooked. Information provided when a repair request is called in can also be helpful since it may be possible to fix the problem over the phone.

Suspect the following items if a device has been moved or if remodeling of any description has occurred in the work area:

  • Check for power first. Presence of electricity is indicated by the sound of the microcomputer cooling fan, vibrations which can be felt through the micro case from the disk drive, and/or lighting of small yellow, green, or red pilot lights on the devices.
    • Is there power to the receptacle?
    • Is the device turned on?
    • If it is connected to a power strip, is the strip turned on?
    • If the strip has a circuit breaker, is the breaker tripped?
  • Check connections:
    • Is the monitor plugged into the computer?
    • How about the keyboard?
    • Is everything plugged into the proper locations?
    • If you should be connected to a local area network, is the network cable connected properly between the microcomputer and the wall plate?
  • If the device uses non-impact technology, such as laser, ink, or bubble jet printers, check to make sure the printer is not out of toner or ink.
Suspect the following if the device is shared among co- workers:
  • Assuming electricity is available and connections are made properly, determine if monitor adjustments, such as brightness and contrast, are correct.
  • Has someone installed a screen saver that blanks the screen?
  • Check software parameters or conditions with which you are familiar, particularly if the device runs Microsoft Windows or if the device is a Macintosh. These systems provide capabilities for very easy parameter changes that can often change the way the computer operates.
 

Updated October 23, 2007