OIT Home Support ServicesRepair ServicesRegsiter an Item for Repair

Register items for Repair

Before registering your equipment for repair, please note the following:

  • The Computer Repair program is solely for the repair of WVU-owned microcomputers and installed or connected peripherals. We currently do not service servers, high-end graphics workstations, audio-visual equipment, fax machines, or copiers.
  • Any equipment with an acquisition value greater than $5000 must have a WVU asset tag. Items valued under $5000 may be registered without an asset tag, but you will be contacted for proof of ownership before a service tag is issued and before a service call can be logged.
  • Registration in the repair database does not necessarily mean that your item is automatically covered.
  • By registering your equipment, you give us the information we need to present to our contractors. We then negotiate the addition of items to the contract, based on their number and on parts availability.
  • Please provide complete information in the registration forms. You will be asked to update any previous registration that does not contain current billing information including Departmental Activity, Fund, and Function numbers as well as departmental post office box. You will NOT be able to log a service call without this information.

How to Register

Computer Repair Service Information

  • If possible, we try to respond to calls on the same day we receive them. However, a call may be referred to a contracted vendor and might require additional time.
  • Our staff will try to arrange a specific time for their repair visit. To avoid delaying the repair, please make arrangements to allow us access to the equipment if you will not be there.
  • Our repair service charge is for each registered item we troubleshoot per visit. We do not charge for return visits related to the same initial repair call.
  • If you are able, please make backups of your data files before we arrive for troubleshooting. Our staff will do our best preserve your data. If you do not have a backup, let us know before we begin the repair

Service Call Information

To speak to someone about your problem, phone the OIT Helpdesk at 293-4444 between 8 a.m. and 5p.m. Service is not available outside these hours, on weekends, or on University holidays.

When you place a service call, be prepared to provide the WVU Asset Tag number or the WVU Maintenance Tag number found on the item as well as billing information including your department's post office box, Departmental Activity, Fund, and Function codes. You will be asked to confirm the information that appears in our database for the problem device. This check is to make sure device information (particularly location) is correct. You will normally be contacted within one working day by Computer Repair. Our staff member will request a time when someone familiar with the problem can be available and when the item will be accessible.

Please provide as much pertinent information about the problem as possible. When placing the call, provide us with any error codes that may have appeared, troubleshooting steps you have taken, and other information you think would be appropriate.

Questions?

 

Updated October 23, 2007