Payment Information

Bills for repairs made under the WVU Computer Repair Services Program are now included on your departmental phone bill. As a result, it is imperative that you give us the correct General Ledger string or DSN for computer repairs for your department. Your business office can provide those to you.

You cannot log a repair request without completing the billing information.

Departments paying for their repair from a grant should please contact Donna Sisler or Judy Powroznik at Business Services/Payment Division, PO Box 6024, Phone 304-293-5111, Fax 304-293-3363. They will need the Project, Task, Award, Expenditure Organization and the Departmental Activity. They will convert this to a DSN and you can then forward that number to us to complete your billing. We can only process the DSN.

The repair fee is assessed when we troubleshoot a problem, not when the repair service contractor actually repairs the device. A device with more than one unrelated problem could result in more than one bill.

Note that it is possible that you will be billed for a repair before it is completed.

If you transfer an item to another unit, please call us and let us know or make the appropriate changes on our online form; otherwise, future repair bills for the transferred item will continue to be billed to your accounts.

 

Updated October 23, 2007