Covered Items

Items covered by the OIT Computer Repair program for WVU-owned equipment.

Computers
The Technology Support Center will endeavor to support any WVU-owned equipment. Currently, we have warranty service arrangements with Dell, Gateway, and Apple. Our support vendor can deliver warranty repair on Toshiba and HP products. We can also perform out-of-warranty repairs on these items. Support of any other manufacturer’s warranty or out-of-warranty repairs will be attempted on a per incident basis. Our support of these products might be limited.

Printers and Plotters
All current Hewlett Packard and Lexmark products are covered under our existing contract. Most major manufacturer’s products will be considered for support.
We are currently not able to facilitate any Xerox repairs. All Xerox products must be referred to a Xerox service provider.
As with computers, support of any other manufacturer’s equipment might be limited.

Servers and crucial network printers should be covered by a separate vendor contract

Peripherals
Any peripheral attached to a covered computer will be considered a part of that computer and will be considered for coverage.

Note: Coverage of any equipment will be decided by mutual agreement between the Technology Support Center and the repair service contractor.
Older items may be removed as parts become unavailable.

For more information, contact the Technology Support Center at 293-6201, select 3 or the OIT Help Desk at 293-4444.

Information supplied by Mike Hutzel, MBHutzel@mail.wvu.edu

 

Updated October 23, 2007