Directors

Amy Baker

Chief Technology Officer

Amy Baker is a longstanding member of West Virginia University and the Office of Information Technology, beginning her OIT career as a student employee.  While completing her undergraduate degree, Amy worked as an intern in Instructional Technology and the OIT Resource Center.  In 1999 Amy joined the WVU staff as an Information Technology Consultant, dealing with academic support and training.  Through a series of promotions, Amy rose to her current position as Chief Technology Officer, overseeing all technical training and research support.

The responsibilities of technology support services to the WVU community covers a wide range including hands-on, lecture, and web-based training, technical standards coordination, support for electronic thesis and dissertation systems, and consulting with the project management office.

Along with her duties for OIT, Amy taught for the WVU Computer Science Department as an adjunct for two years.  She is a member of ACM and EDUCASE.

Cara Pietrowski

Director, Support Services

Cara joined West Virginia University in 1993 as a computing services consultant.  As the University grew, so did the need for a comprehensive support center.  Cara was appointed as the manager of the technology Help Desk and was instrumental in setting up the new program.  Today, as Director of Support Services, Cara continues to head the support operations for the University.

Day-to-day technical operations such as central help desk, local area network operations, desk-side support, technology enhanced classrooms, centralized windows-based server management, several enterprise applications, central student labs, high-tech classrooms, software acquisition and distribution, institutional hardware repair, test scanning, fee-based student printing including large format printing and scanning, and faculty evaluations are all handled by OIT Support Services.  In conjunction with Student Affairs, Cara and her team are able to provide technical support to students including hardware repairs and new computer purchasing consultation.

Prior to her time at WVU, Cara worked in the private sector, owning and operating a computer sales business, selling to both institutions of higher education and K-12 programs.  Cara attended Salem College, studying computer science.

Tim Williams

Director, Network Operations & Telecommunications

During his 25 years at WVU, Tim Williams has held a variety of administrative positions.  Before becoming director in 1996, Tim oversaw customer support, the LAN services of OIT, and developed collaborative partnerships between the WVU Office of Information Technology and the University’s Morgantown and regional campuses.

Telecommunications and network operations are responsible for the voice and data systems on all of West Virginia University’s campuses.  The unit also provides design and engineering for cable infrastructure work, upgrades all voice systems, and designs and manages the campus high speed network backbone and connectivity to the Internet and Internet 2.