About Our Services

The OIT Help Desk provides these services:

We answer questions about common desktop products and services we support.
We obtain answers to questions about University systems from other departments, such as MAP, STAR, and football ticketing.
We help solve problems with computers and related items.
We provide desk side support for administrative network users.
We log calls and create trouble tickets for:
- Microcomputer Repairs
- Telecommunications and Networking problems
- CTec classroom problems
- Software Licensing questions
- ITRC and WebCT Vista support
- Purchase advice from the Technology Support Center
We enter OIT workshop registrations and cancellations; we maintain the workshop database and its forms/reports and monitor its performance.
We provide trouble call information to departments, such as nature of calls, call frequency, and other data of use in determining training needs.
We provide and operate knowledgebase software that the entire University community can use to resolve problems.

Call us at 304-293-4444
- Voice mail is available around the clock, 365 days a year. We will respond the next business day if you leave a message outside normal office hours.
Email us at oithelp@mail.wvu.edu
- Briefly describe the assistance you need, tell us the best time to contact you, and provide a phone number.
- Although you can tell us details when we contact you, we do recommend you create a file of any error message or peculiar condition if possible.
- Press the Print Screen key to make a copy on the clipboard of the screen.
- Paste the copy into your favorite graphics package and save it so we can view it later.

Magic Self-Service Help Desk [http://oitss.wvu.edu/] . You must be using IE 5 or higher. Call 304-293-4444 to obtain a login ID. Help for using Magic SSHD.

Updated October 23, 2007

Office of Information Technology