OIT Service Desk

The Service Desk is a support team within OIT Client Support Services. We serve WVU students, faculty, and staff at all WVU campuses. Staff members are available to answer calls during normal WVU office hours and during extended hours evenings and weekends. Read more about our services >

Contact the Service Desk

Phone: 304-293-4444
Toll Free: 1-877-327-9260

email: oithelp@mail.wvu.edu

Meet our outbound service desk staff

We respond to calls left overnight for us on voice mail or by electronic means at the beginning of each business day. Please note that your call to the OIT Service Desk may be recorded.

Health Sciences Center (HSC): Faculty and staff at the Health Sciences Center also have access to services provided by HSC Information Technology Services unit.

Logging Your Problem

Need help logging in to Self Service? Please read our guide on using SDE Self Service

Trouble calls may be logged via Service Desk Express (SDE) Self Service or voice mail 24 hours a day, 7 days a week.

Note: Get the list of supported browsers for using the Service Desk Express. Call 304-293-4444 to obtain a login ID.