Help Desk
WVU Information Technology Support
The Help Desk is a support team within OIT Support Services. We serve WVU students, faculty, and staff at all WVU campuses. Staff members are available to answer calls during normal WVU office hours and during extended hours evenings and weekends. Read more about our services >
Contact the Help Desk
Phone: 304-293-4444
Toll Free: 1-877-327-9260
email: oithelp@mail.wvu.edu
Health Sciences Center (HSC): Faculty and staff at the Health Sciences Center also have access to services provided by HSC Information Technology Services unit.
Logging Your Problem
Need help logging in to Self Service? Please read our guide on using SDE Self Service
Trouble calls may be logged via Service Desk Express (SDE) Self Service or voice mail 24 hours a day, 7 days a week.
We respond to calls left overnight for us on voice mail or by electronic means at the beginning of each business day. Please note that our call to the OIT Help Desk may be recorded.
Note: To use the Service Desk Express, you must use IE 5, FireFox 2 or higher. Call 304-293-4444 to obtain a login ID.