Help Desk

The Help Desk is a support team within OIT Support Services. We serve WVU students, faculty, and staff at all WVU campuses. Staff members are available to answer calls during normal WVU office hours and during extended hours evenings and weekends.

Read more about our services >

Contact the Help Desk

Phone: 304-293-4444

email: oithelp@mail.wvu.edu or use the Help Desk Email Form

Health Sciences Center (HSC): Faculty and staff at the Health Sciences Center also have access to services provided by HSC Information Systems Operations and the HSC Academic Technologies unit.

Logging Your Problem

Trouble calls may also be logged via Magic Self Service Help Desk (opens a new window) or voice mail 24 hours a day, 7 days a week. We respond to calls left overnight for us on voice mail or by electronic means at the beginning of each business day. Note: your call to the OIT Help Desk may be recorded.

Note: To use the Magic Self-Service Help Desk, you must be using IE 5 or higher. Call 304-293-4444 to obtain a login ID. Refer to our online documentation here: Help for using Magic SSHD

 

Helpful Links

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