Notices

5.20.2013: 25-MB Size Limit

The GroupWise system now has a 25-megabyte-per-message size limit, and sending larger items requires an alternative approach.

Filelocker is a simple way to share large files with people inside and outside of WVU, and our file sharing page lists other available options.

Please contact the OIT Service Desk if you have any questions: oithelp@mail.wvu.edu or (304) 293-4444.

4.9.2013: New Filelocker Service

Filelocker makes it simple to exchange large files with others inside and outside of WVU. It is perfect for temporary, secure sharing of files that are too large to e-mail. Check out our Filelocker information site for details.

4.3.2013: New GroupWise Seek & Store pages

Need to locate large messages in your account and archive to store them outside of GroupWise? Check out our Seeking Messages 25 Megabytes or Larger video and directions, and also our Storing Items Outside of GroupWise pages.

11.15.2012: Repeated authentication requests for GroupWise Mobility

Users of some mobile devices--most commonly the Samsung Mesmerize and Samsung Galaxy S3 smart phones--report being asked repeatedly and unnecessarily to supply a login name and password for GroupWise Mobility. Lengthy effort by GroupWise administrators working with Novell technical support staff has failed to resolve the problem. Because the phenomenon is merely annoying and does not prevent successful use of GroupWise Mobility, no additional work on this issue is planned. Please exercise patience or consider using a different mobile device.

Clicked links do not open in browser

We have seen a number of cases where clicking links to web pages in received messages in the GroupWise client for Windows will not result in a web browser taking you to the desired page. Should you experience this, try the following to attempt to resolve:

1. In the GroupWise Client for Windows, select Tools > Options > Environment

2. While on the General tab, locate HTML Browser at the bottom of the screen and use the drop-down list to specify a browser other than “Default Browser.” A good choice would be Microsoft Internet Explorer or Mozilla Firefox, if available.

3. Restart GroupWise, and attempt to click the link in the message again to see if it now works.

If you are still having problems with this, try the following:

4. Copy the link from the message and paste it into Internet Explorer directly. If Internet Explorer is unable to open the page and provides an error, there may be an issue with the security settings in the browser pertaining to the given website. This could be the reason the link would not open by clicking on it directly in GroupWise.

5. If the copied link is able to open in Internet Explorer, but will not open by clicking it directly in the GroupWise message, repeat steps 1 through 3, and select a different web browser. If FireFox is not currently installed on your computer, it will not be listed as an option. If this is the case, and you wish to try it, you can install it by going to the following site: http://mozilla.com

Should you have any questions, please contact the OIT Service Desk for assistance: oithelp@mail.wvu.edu or (304)293-4444